Wednesday, July 21, 2010

brazilian getaway

I feel a rant coming on…

In the last 2 weeks, 2 of my friends with weddings in less than 2 months experienced bad service from their bands. Don’t flake on a bride this close to her big day!

Exhibit A: The lead band member and main business contact left the country. Yup, he just relocated…to Brazil. He cashed their deposit check and bounced with no update to who-knows-how-many customers. Fortunately, the couple contacted him and he promptly replied with a new lead who he said will be in touch. The original consultation was with this Brazilian-seeking band mate though. He took notes on what songs should be played and what songs they needed to learn. This conversation may have to happen again with band lead #2. How frustrating.

Exhibit B: The string quartet lady is MIA. My other friend had her consultation back in June with this band lead. She took notes and filled out the required forms. She also cashed the deposit check. The bride followed up with her a few weeks later as discussed and nothing. Did she flee to Brazil too? The bride persistently emailed and left messages for what turned into weeks. Serious panic set in so she called in the big guns…the Mother of the bride began calling. They have even threatened to report their business. The wedding is just weeks away. Do they find a new band?

I have no solution to suggest to brides in this situation. I’m just ranting. But if you are in the wedding biz, I’d assume you know how frantic brides (and some grooms) get in the weeks closing in on their wedding. Customer service prior to the event is just as important as the tunes you will play at the event. If you are not a good business person, you may want to have someone manage that end for you.

Future brides and grooms, beware!

-The perennial bridesmaid

Drum Kit by TimWilson on Etsy

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